FAQs

Some of your questions answered

Prices:

Please click here to view our Prices pages

Do I need to pre-book tickets?

Yes, it is advised to pre book online as it guarantees you entry onto site. All of our Special Events are booking only like our Easter, Summer, Halloween and Christmas events. Please check Special Event pages here.

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Do you offer refunds?

Yes, refunds will be administered if we are given 48 hours notice prior to your visit. Any time after this, you will be offered a transfer and not a refund.

Do you accept cash on site?

No we don’t. Since the Covid-19 pandemic forced us to take payment by credit and debit card only we have realised the vast improvements in security and efficiency. We intend to remain cashless for the foreseeable future. However we do not currently accept American Express cards on site.

Do you provide cashback facilities?

No – the nearest cash machine is in Saffron Walden.

Are there facilities for the disabled?

Yes, we have spaces for disabled parking next to the station platform. Disabled toilets and disabled access on the train are also available. We have a designated disabled carriage with enough room for one wheelchair and 4 other persons. We also have accessible seats where you can slide from your wheelchair straight onto the carriage seat. We advise you to ring the office before visiting on 01799 510726 to check the availability and suitability of our disabled carriage.

Are there baby changing facilities?

Yes, a baby changing station is located within the disabled toilet facilities.

Are there covered areas to shelter from bad weather?

We are primarily an open site with very limited shelter. Please be prepared with suitable clothing and footwear.

Is there somewhere to leave a buggy/pushchair?

Yes, your buggy can be left in the buggy park whilst on your train ride. The Fairy and Elf Walk and rest of the site is buggy friendly.

Smoking:

Although we are an open air site there are areas where smoking is prohibited & this includes the use of E Cigarettes. These areas are clearly signed & include all enclosed buildings. There is a designated smoking area within the main car park. We are designed for families with young children & wish to discourage smoking though.

Do you allow open fires or barbecues on site?

No, open fires and barbecues are not allowed.

Is steam guaranteed?

We try our best to run our steam engines as often as possible. They usually run on Saturdays and Sundays subject to weather conditions.

Are there refreshments on site?

An array of homemade, locally sourced, hot and cold, food and drink is available from our Woodland Cafe. Ice creams are also available on site, they are sourced from local company Saffron Ice Cream and are absolutely delicious!

Are there any concessionary fares?

Under 1 year olds go free. Carers of disabled passengers will also have free entry onto site. Please bring along paper evidence to display when purchasing your tickets or book tickets online and bring the evidence along with you on the day.

Is there a charge for Car Parking?

There is no charge for car parking. We have a limited number of spaces on our main site with reserved spaces for disabled (blue badge) holders. Once all the spaces are taken you will be directed to our overflow car park which is situated approximately 300m up the road.

Adverse Weather

We do our best to run in all weather conditions and are rarely defeated. However, during adverse weather conditions it may be necessary to suspend train services or close the site at short notice. Please telephone us or check social media before commencing your journey if you have any concerns.

What else is there to do?

We have our bespoke Adventure Play Area and our BRAND NEW Nature Corner, the big world of little creatures.