Our customers’ safety and enjoyment is at the heart of our planning. We have put the following measures in place to ensure the safety and enjoyment of our visitors and staff. We have constantly kept up to date with the latest information and react quickly when needed.
Social Distancing Measures
We have taken the sensible decision to significantly reduce our daily capacity to allow for social distancing. We have fun bubble posts and social distancing markers around the site to allow customers to adhere to the social distancing rules. We at Audley End Miniature Railway want to ensure that our visitors feel at ease and fully enjoy their magical experience. We would like to ask that our visitors please adhere to the social distancing measures we have put in place in line with government guidelines.
We have invested in multiple hand sanitiser dispensers and outdoor wash basins around the site. We have a dedicated visitor service team who specifically focus on cleaning, spraying and wiping high contact areas regularly with D10 (antibacterial spray). We have also invested in a chemical that has been sprayed onto our play equipment, trains and carriages that kills bacteria and the virus on contact. The chemical lasts up to 28 days on the surface however we are respraying after every 10 days. All tickets will now be purchased online and shown to our admissions staff on arrival. We will also be cashless to reduce contact.
Outdoor Woodland Café
We have a brand new outdoor Woodland Café in the park area. All woodland café surfaces and equipment are regularly washed and wiped down. We have also designed and created a fun social distancing serving mechanism – a giant Lazy Susan! With the luxury of a spacious site we are easily able to socially distance our tables so that families can enjoy snacking in a safe and well maintained place. All staff working in the Woodland Cafe will also be wearing masks.
We have recently introduced a new Station Snacks Cafe area. This area will available to you before your train ride to purchase any drinks or snacks you may wish to take on the train with you. We will have a range of hot and cold drinks plus, crisps, biscuits and chocolate bars available. Additional food outlets are available after your train ride too.
We have recreated our retail shop so you can still treat the children – or yourself! The retail shop has now been moved into our Admissions area. You will be able to purchase retail items on arrival or departure but not during your visit. Staff working within the shop will also be wearing masks.
The queueing area for the train has fun social distancing markers. We will be cleaning the train thoroughly before each train ride. There will be one spacious entrance where customers can easily social distance. The carriages also have perspex screens installed between pods to ensure there is protection for families from other customers. We have also invested in a chemical that has been sprayed onto our trains and carriages that kills bacteria and the virus on contact. The chemical lasts up to 28 days on the surface however we are respraying after every 10 days.
We have increased our Toilet cleaning regime. Each toilet will have a spray and towel dispenser so that sanitisation before use can be administered if you so wish. We have also hired additional toilets around the site to aid the one-way process, and also assist further the ability to socially distance.
Customers will be using the very spacious overflow carpark which will allow for comfortable social distancing. Additionally, a two-way socially distanced pathway has been created for our guests to walk from the carpark to the entrance.
All of our staff have been committed throughout this period to keeping up to date with the latest information. Our staff will be trained according to the government guidelines and will create a safe and fun atmosphere during your visit to Audley End Miniature Railway. All staff members will also have their temperature checked on arrival to work. As we have with our staff members – we would like to ask all of our visitors to please respect their fellow public and adhere to the guidelines.
We recommend that masks are worn in all queueing areas around site. All staff members who are serving behind counters will also be wearing masks.
Respect, Protect and Enjoy!