Our customers’ safety and enjoyment has been at the heart of our planning. Our staff have been keeping abreast of the new information and advice, and are ready and excited to welcome you back for another magical experience at Audley End Miniature Railway.
We are now officially “Good to Go”! and have received our We’re Good to Go certificate from Visit England. Acquiring this Industry Standard mark means we have followed government and industry COVID-19 guidelines, including having a Risk Assessment in place and a process to maintain cleanliness and air social distancing.
To find out more information about the specific measures we have put into place please read below
Social Distancing Measures
We have taken the sensible and caring decision to significantly reduce our daily numbers to only half capacity to allow for social distancing.
We have created a fun system with a child-friendly agenda for the children to follow with their parents/carers. We at Audley End Miniature Railway want to ensure that our visitors feel at ease and fully enjoy their magical experience.
All tickets will now be purchased online and shown to our hospitality officer on arrival. We will also be cashless to reduce contact.
We have invested in multiple hand sanitiser dispensers and outdoor wash basins around the site. We have staff specifically focused on cleaning at all times, and spraying and wiping regularly with D10.
Outdoor Picnic Café
We have a brand new outdoor café in the picnic field. Picnic café surfaces and equipment will be regularly washed, and the counter will be protected with a Perspex screen. We have also designed and created a fun social distancing serving mechanism – a giant Lazy Susan! With the luxury of a spacious site we are easily able to space out our tables so that families can enjoy snacking in a safe and happy place. We also have a brand new exciting adventure play area that will be wiped down regularly.
We have recreated our retail shop outdoors in the picnic area so that customers can still treat the children – or themselves!
The queueing area for the Train has fun social distancing markers. Ticketing will mean showing your confirmation email on your mobile to gain access.
We will be cleaning the train thoroughly before each train ride and Perspex dividers will be available. There will be one spacious entrance and a new exit at the entrance of the Fairy and Elf Walk.
Shows and storytelling
We have invested in a stretch tent to allow for a continued open air experience, but also to give shade and protection. Each family seating will be kept at the required social distance.
Fairy and Elf Walk
Wand making and wish ticket kits will be provided in a bag to the children, but children wishing to still make their’s on site can do so with social distancing and the help of their parent/carer. Throughout the Fairy and Elf walk, markers are placed to encourage and aid social distancing.
We have increased our Toilet cleaning regime. Each toilet will have a spray and towel dispensers so that sanitisation before use can be administered. We have also hired additional toilets around the site to aid the one-way process, and also assist further the ability to socially distance.
Customers will be using the very spacious overflow carpark which will allow comfortable social distancing. Additionally, a two-way socially distanced pathway has been created for our treasured guests to walk from the carpark to the entrance.
We have created a new staff position, ‘Hospitality Officer’, who will greet you in the main carpark and answer any questions you may have.
All of our staff have been committed throughout this period to keeping up to date with all of the latest information. Our staff will be trained according to the government training program and will create a safe and fun atmosphere during their adventure at Audley End Miniature Railway for all of our cherished visitors. All staff members will also have their temperature checked on arrival to work.
As we have with our staff members – we would like to ask all of our visitors to please respect their fellow public and adhere to the guidelines. Please protect your fellow visitors from germs. Please help your fellow visitors to enjoy their day.
Respect, Protect and Enjoy!